Returns & Exchange

Iubi Design 3D Return & Exchange Policy

We want you to love your Iubi Design 3D creations! However, if you're not completely satisfied, we offer a flexible return and exchange policy:

Returns:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • All items must be returned in their original packaging, unused and undamaged.
  • To initiate a return, please contact us via email at iubidesign3d@gmail.com and we'll send you a return authorisation form.
  • Please note that return shipping costs are the responsibility of the customer.

Exchanges:

  • If you'd like to exchange your order for a different item, please contact us via email at iubidesign3d@gmail.com and we'll assist you with the process.
  • Exchange shipping costs may apply.

Important Notes:

  • We cannot accept returns or exchanges for custom orders.
  • We reserve the right to deny any return or exchange request that does not meet our policy guidelines.

We strive to ensure your satisfaction with every purchase. If you have any questions about our shipping or return policy, please don't hesitate to contact us!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at iubidesign3d@gmail.com.